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SHIPPING & RETURNS
SHIPPING POLICY
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Gopal Govind Lokhande
"Goods" refers to the items offered for sale on the Service.
"Orders" means a request by You to purchase Goods from Us.
"Service" refers to the Website.
"Website" refers to GGLherbs, accessible from https://gglherbs.com
"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipping method: Fast Delivery
Shipment cost: ₹ 75
Estimated delivery time: 3-5 business days (ships next business day)
Shipping method: Standard Shipping
Shipment cost: Free
Estimated delivery time: 4-10 business days (ships in 3-5 business days)
Shipping method: Standard Shipping (Cash on Delivery)
Shipment cost: ₹ 65
Estimated delivery time: 4-10 business days (ships in 3-5 business days)
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
GGLherbs is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
By visiting this page on our website: https://gglherbs.com
By sending us an email: info@gglherbs.com
RETURN & EXCHANGE POLICY
We have a 7-day return/exchange policy, which means you have 3 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In case customer received defective/wrong product, we will arrange the reverse pickup from customer location, shipping cost will be covered by gglherbs.com.
In case customer ordered wrong product/size issue or customer have changed their mind, then customer have to bear the nominal shipping cost (approx. ₹100) we will arrange reverse pickup from your location.
To start a return, you can contact us at info@gglherbs.com. Please note that returns will need to be sent to the following address: 764 Bhudhwar Peth, Near Phadke Houd, Pune - 411002
You can always contact us for any return question at info@gglherbs.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 to 15 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For Prepaid Orders: Refunds will be processed in 7 Working Days after receiving your order & Quality check process. Refunded amount will be reflected in the respective payment mode.
For Cash On Delivery: Refunds will be processed in 15 Working Days after receiving your order & Quality check process. Refunded amount will be reflected in the respective payment mode.
For Non Delivered Products: Refunds will be processed in 7 Working Days, after inspection & confirmation from the logistics partners. If Customer refused or unable to take delivery of the products due to any reason, logistics cost will be deducted from refund amount.
For Missing Items: Refunds will be processed in 7 Working Days, after completion of inspection.
If more than 20 business days have passed since we’ve approved your return/exchange or a refund and you have not received refund, please contact us at info@gglherbs.com